Thu 18 June 2020:
Amazon has launched an online store for shoppers in Saudi Arabia on Wednesday, www.amazon.sa, offering customers a large variety of options at low prices, fast delivery services, and several payment options.
It allows customers to return products in a period of 15 days after purchase and offers free next-day delivery service for orders above SAR200.
Customers can purchase products using Saudi Riyals, cash upon delivery, or through either a local or international debit or credit cards, including Mada cards, over the website or via the Amazon application, both of which are available in English and Arabic. Some banks also allow their clients to pay installments.
The new online store replaces Souq.com, which Amazon acquired in 2017.
Customers can continue to use the same login information they used on Souq.com to sign in to their account on Amazon.sa., while those who have an existing account on Amazon with the same email address associated with their Souq.com account, are set to use their Amazon password and not their Souq.com password to log in.
In a statement, the company clarified that “All existing Souq.com customer credentials, wish lists, orders, delivery addresses, payment methods and customer support queries have been converted to new Amazon.sa accounts”.
Amazon has been investing in Souq.com’s infrastructure, user interface, and customer service and enlarged its team, now at 1,400 employees.
Rafid bin Amin Fatani, Amazon’s Head of Public Policy in Africa and the Middle East, emphasized the workforce’s equitable gender-ratio, boasting that Saudi Women make up 40 percent of the workforce at the new 226,000 square foot center in Jeddah.
Amazon also helps thousands of Saudi companies sell their products. It ensures the security of payments and provides customers with easy access to their products, in addition to reliable and quick delivery.
Amazon currently uses 3 shipping-service centers and 11 delivery stations across the country and has formed a strategic delivery partnership with Saudi Post.
Ronaldo Mouchawar, vice president of Amazon in the MENA region and co-founder of Souq.com, said the company is working hard to ensure the safety of its staff and customers in light of the new coronavirus pandemic, stressing that the company is keen on adhering to the safety measures set by the World Health Organization and the Ministry of Health.
“As part of the effort to ensure the highest safety and hygiene standards in all of our centers and deliveries, Amazon has implemented more than 150 safety precautions.”
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