Sat 11 March 2023:
Dubai-based Emirates airlines to introduce a robotic check-in system at airports in the country this year, local media reported.
The robot named Sara will be able to perform the check-in process in three simple steps.
The check-in robot is Al-enabled, will be able to assist travelers in six languages , and can perform the functions of check-ins and hotel reservations.
More than 200 of these robots will operate at airports across the city over the next few years.
In the future, Sarah will also be able to help with baggage acceptance and airport navigation.
Robot Sara is produced entirely locally and Emirates will be the first airline in the world to introduce this technology.
The first edition of ForsaTEK has brought together the brightest and most innovative minds in aviation and technology with a shared goal of enhancing the travel experience. pic.twitter.com/HMz2RUfaEJ
— Emirates (@emirates) March 10, 2023
Emirates COO, Adel Al Redha said, Sara will be extremely useful at the airports, especially for transit passengers, says Al Redha. “It will be quite helpful during disruption or changing of flight,” he said. “You don’t need to go to an agent. You just go to this unit, and it does the whole thing.”
Over the next few years, Sara will be upgraded using AI from being just a check-in system. “In fact, we will be improving and taking to a higher level where it will be able to link it with the immigration to establish whether you have got the right entry permits and visas,” said Al Redha. “If you have a hotel booking, it can give you the information or if you want to make a hotel booking, you’ll be able to do that with the system. So we’ll be taking it to a step higher than just a check-in robot.”
Sara was introduced during the first edition of ForsaTEK, an annual event and a platform that brings together high-profile tech and industry partners, start-ups and key players in the aviation industry.
According to Al Redha, considering the advancements made in AI, the use of it, along with other technology, will triple over the next two years. “We will see more such deployments not just with Emirates but with other companies, I am sure,” he said.
He also revealed that using biometrics and other modern technology has helped the airline optimise its operations, especially during peak travel times. “We have introduced the biometric registration and self-check-in,” he said.
“[This has] reduced the number of counters we need at the check-in [and] the number of staffing you need to process a flight at the boarding area. We managed to gain close to about 30% of the number of staffing required using the biometric processing versus non-biometric machines or gate.”
SOURCE: INDEPENDENT PRESS AND NEWS AGENCIES
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