SASSA BENEFICIARIES URGED TO USE E-LIFE CERTIFICATION PORTAL

Tue 21 April 2026:

The South African Social Security Agency has urged social grant beneficiaries to make use of its e-Life Certification self-service platform to complete life certification.

The agency said some beneficiaries were unable to access the self-service portal after being notified to complete the e-Life Certification verification process. It apologised for the inconvenience caused, saying system glitches linked to interfaces with other departments led to delays and disruptions in completing certifications.

SASSA said the issues have now been resolved and appealed to beneficiaries with the necessary means to use the online portal to complete the process from home instead of travelling to offices and waiting in queues.

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e-Life Certification is a digital self-service platform that allows beneficiaries to complete life certification remotely through the SASSA Online Services Portal.

The system uses biometric verification through the electronic Know Your Client system to confirm identities securely.

SASSA said the enhanced service is aimed at protecting the integrity of the social grants system while making the process more convenient for beneficiaries.

Life certification is a statutory requirement under South Africa’s Social Assistance Act and is used to confirm that grant recipients are alive and continue to meet eligibility requirements.

The agency said the process helps prevent payments to non-existent or illegitimate beneficiaries and ensures public funds reach those lawfully entitled to receive support.

SASSA said using the online platform offers several benefits, including convenience, reduced travel costs, shorter queues at offices, faster processing of certifications and improved security through biometric verification and integration with Home Affairs systems.

Beneficiaries who are able to use the self-service portal are encouraged to complete their life certification annually. However, those specifically identified by SASSA for immediate e-Life Certification must comply within the timeframe provided, regardless of grant type or date of birth.

The agency warned that beneficiaries who fail to complete life certification when directed could face payment delays or suspension of grants, as non-compliance may be interpreted as an indication that a beneficiary is deceased or no longer legitimate.

SASSA reiterated its commitment to ensuring that the right social grant is paid to the right person at the right time, and encouraged South Africans to report suspected grant fraud anonymously through its call centre or email channels.

To access the self service platform go to https://services.sassa.gov.za/portal/r/sassa/sassa/home.

– SAnews.gov.za

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